Terms and Conditions
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you, the user (“User”, “you”, “your”), and Izna Wellness Pvt. Ltd. (“Company”, “we”, “us”, “our”), a company incorporated under the laws of India, operating the e-commerce brand “CrysTell Hub”.
This document governs your access to and use of the CrysTell Hub website (www.crystellhub.com), its associated mobile applications, social media platforms, and any other authorised sales channels operated by the Company (collectively, the “Platform”).
By accessing, browsing, registering on, or making a purchase through the Platform, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms, along with our Privacy Policy, Return and Refund Policy, Shipping Policy and Data Protection Declaration, all of which are incorporated herein by reference and shall form an integral part of this agreement.
IF YOU DO NOT AGREE TO THESE TERMS OR ANY OF THE INCORPORATED POLICIES, YOU MUST IMMEDIATELY CEASE AND DESIST FROM USING THE PLATFORM.
1. GENERAL PROVISIONS & INTERPRETATION
1.1. Invitation to Offer: All information, Products, and services displayed on the Platform constitute an "invitation to offer". Your order for purchase constitutes your "offer", which shall be subject to these Terms. The Company reserves the absolute and unfettered right to accept or reject your offer, in whole or in part, without assigning any reason thereof. The acceptance of your offer will take place upon the dispatch of the Product(s) ordered.
1.2. Definitions: a) “Account” means the user account created by you on the Platform. b) “Product(s)” shall mean and include all goods, crystals, healing products, services, consultations, workshops, training programs, and other items offered for sale on the Platform. c) “Policies” refers to the Privacy Policy, Return and Refund Policy, and Data Protection Declaration, as amended from time to time.
1.3. Electronic Communications: When you use the Platform or send emails or other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records. You consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email, WhatsApp, SMS, telephone, or by posting notices on the Platform, which shall be deemed adequate service of notice/electronic record and shall satisfy any legal requirement that such communications be in writing.
2. ELIGIBILITY
Use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Act, including minors, un-discharged insolvents, etc., are not eligible to use the Platform. If you are a minor (i.e., under the age of 18 years), you may use the Platform only under the supervision and with the prior consent of a parent or legal guardian. The Company reserves the right to terminate your membership and/or refuse to provide you with access to the Platform if it is brought to our notice or if it is discovered that you are under the age of 18 years and are using the Platform without parental/guardian consent.
3. ACCOUNT OBLIGATIONS AND SECURITY
3.1. You are responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. You agree to (a) immediately notify the Company of any unauthorized use of your password or Account or any other breach of security, and (b) ensure that you exit from your Account at the end of each session. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
3.2. You agree to provide true, accurate, current, and complete information about yourself as prompted by the Platform's registration form. If you provide any information that is untrue, inaccurate, not current, or incomplete, or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, the Company has the right to suspend or terminate your Account and refuse any and all current or future use of the Platform.
4. USER CONDUCT AND RULES
4.1. You agree and undertake to use the Platform and the Products only for purposes that are legal and proper. By way of example, and not as a limitation, you agree and undertake that when using the Platform, you will not: a) Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others; b) Publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information; c) Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; d) Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another's computer; e) Conduct or forward surveys, contests, pyramid schemes, or chain letters; f) Attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform; g) Reverse look-up, trace or seek to trace any information on any other user of or visitor to Platform, or any other customer, including any account on the Platform not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Platform; h) Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform. i) Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity, or create a false identity for the purpose of misleading others;j) Engage in any activity that interferes with or disrupts the access to the Platform or the services (or the servers and networks which are connected to the Platform), including but not limited to deploying or transmitting viruses, worms, trojans, malware, spyware, or engaging in denial-of-service attacks, flooding, or mail-bombing;k) Use any automated means, including but not limited to scripts, bots, spiders, or scrapers, to access the Platform, extract data, or interact with the services for any purpose without our express written permission.
4A. CUSTOMER REVIEWS, TESTIMONIALS, AND SUBMISSIONS
4A.1. General Conditions: The Platform may permit you to post reviews, ratings, comments, testimonials, photographs, or other content ("User Content"). By submitting User Content, you represent and warrant that you are the sole author and owner of the intellectual property rights thereto and that your submission is accurate, truthful, and based on your own genuine experience with the Product or service.
4A.2. Prohibited Content: You agree not to submit any User Content that: a) Is knowingly false, inaccurate, misleading, or fraudulent, including the posting of fake reviews for commercial gain or to maliciously harm the Company or its Products; b) Makes any unsubstantiated or unlawful medical, therapeutic, or health-related claims, including any claim that a Product can diagnose, treat, cure, or prevent any disease or medical condition; c) Is defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening, or unlawfully harassing to any individual, group, or entity, including Izna Wellness Pvt. Ltd., its directors, employees, or other users; d) Infringes any third party's copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy; e) Is obscene, profane, vulgar, pornographic, or contains any material that may be considered indecent; f) Contains any personally identifiable information of any third party without their explicit consent; g) Constitutes unsolicited commercial advertisement ("spam"), chain letters, or the promotion of competing businesses; h) Contains any computer viruses, worms or other potentially damaging computer programs or files. i) Contains or depicts nudity, is sexually explicit, or promotes sexually suggestive material in a manner that is gratuitous or intended to be exploitative; j) Constitutes trolling, cyberstalking, doxxing (i.e., publishing an individual’s private or identifying information with malicious intent), or is part of a coordinated campaign of harassment, intimidation, or abuse against any person or entity; k) Promotes or incites violence, hatred, or discrimination against individuals or groups based on race, ethnicity, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, or any other characteristic that is associated with systemic discrimination or marginalization; l) Involves the unlawful disclosure of private communications, intimate images, or personal data of another person in violation of their right to privacy.
4A.3. Company's Right to Moderate: You acknowledge that Izna Wellness Pvt. Ltd. has the right, but not the obligation, to monitor, screen, edit, or remove any User Content in its sole discretion. The Company reserves the right to reject or remove any User Content that it believes, in its sole judgment, violates these Terms and Conditions or is otherwise inappropriate, without any liability to you. The Company is not responsible for any failure or delay in removing such content.
4A.4. License to Use Content: By submitting User Content, you grant Izna Wellness Pvt. Ltd. a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, and fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in whole or in part, and in any form, media, or technology, for any purpose, including but not limited to marketing, advertising, and promotional activities, without any compensation to you.
5. PRODUCTS, SERVICES, AND DISCLAIMERS
5.1. Product Information: We strive to be as accurate as possible in the description of the Products. However, we do not warrant that Product descriptions, colours, information, or other content of the Platform is accurate, complete, reliable, current, or error-free. The Platform may contain typographical errors or inaccuracies and may not be complete or current.
5.2. Spiritual and Wellness Disclaimer:
a) For Informational and Educational Purposes Only: All information, content, Products, and services available on the Platform, including but not limited to descriptions of crystals, healing properties, and wellness guidance, including consultations and workshops, are provided solely for spiritual, educational, and personal wellness purposes. Such content is not intended to be, and shall not be construed as, a substitute for professional medical, psychological, legal, or financial advice, diagnosis, or treatment.
b) No Medical Claims or Guarantees: Izna Wellness Pvt. Ltd. makes no representations, warranties, or guarantees, express or implied, regarding the efficacy, outcomes, results, or metaphysical properties of any Product or service. Any information relating to health or wellness benefits is based on traditional, spiritual, or alternative healing beliefs and has not been evaluated or approved by any medical or governmental authority. The Products are not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition.
c) Consult a Qualified Professional: You must consult with a qualified and licensed physician or other healthcare professional for any health, medical, or psychological concerns. Do not disregard, avoid, or delay obtaining professional advice because of something you have read on the Platform. The use of any information or Product purchased from the Platform is not a substitute for a consultation with a qualified professional.
d) Assumption of Risk and Responsibility: You acknowledge and agree that you are using the Products and services at your own sole risk. You assume full and sole responsibility for your use of the Products and services and for any decisions made or actions taken in reliance thereon. Izna Wellness Pvt. Ltd., its directors, and its employees shall not be liable for any individual's interpretation, misuse, or application of the information or Products provided.
e) Individual Results May Vary: Testimonials, reviews, and user experiences shared on the Platform represent the individual results and personal opinions of the contributors. These are not a guarantee or promise that you will achieve the same or similar results. Individual outcomes are dependent on a multitude of personal and environmental factors beyond the Company's control.
5.3. Right to Modify/Discontinue: The Company reserves the right, at its sole discretion, to limit the sales of our Products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or services that we offer. All descriptions of Products or Product pricing are subject to change at any time without notice. We reserve the right to discontinue any Product at any time.
6. PRICING, PAYMENT, AND TAXES
6.1. Prices for Products are described on our Platform and are incorporated into these Terms by reference. All prices are in Indian Rupees (INR). Prices, Products, and services may change at the Company's discretion.
6.2. The Company shall not be responsible for any errors in pricing, and in the event of an error, we reserve the right to cancel the order.
6.3. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You shall be solely responsible for compliance with all applicable laws for making payments to the Company.
6A. PROMOTIONAL OFFERS, DISCOUNTS, AND COUPONS
6A.1. General Terms: Izna Wellness Pvt. Ltd. may, from time to time, offer promotional discount codes, coupons, or other offers ("Offers") on the Platform. All Offers are subject to the specific terms and conditions accompanying them, as well as the general terms in this section.
6A.2. Company's Discretion: The Company reserves the absolute and unilateral right to modify, suspend, withdraw, or cancel any Offer at any time, without prior notice and without any liability. The decision of the Company on all matters relating to any Offer shall be final and binding.
6A.3. Specific Conditions: Unless explicitly stated otherwise in the Offer's specific terms: a) Offers are valid for a limited period only. b) Each Offer can be used only once per customer or per account. c) Offers are non-transferable, non-exchangeable, and cannot be redeemed for cash or credit. d) Offers cannot be clubbed or combined with any other ongoing promotion, discount, or offer on the Platform. e) Offers may be applicable only on select Products, categories, or on orders meeting a minimum purchase value. f) Standard shipping charges and taxes shall apply as per the Company's policies, unless the Offer explicitly provides for a waiver of such charges.
6A.4. Invalidity and Misuse: In the event of any fraudulent activity, misuse of an Offer, or violation of its terms, the Company reserves the right to reject the Offer, cancel the relevant order(s), and/or suspend the user's account. An Offer shall be considered void where prohibited by law.
6A.5. Prohibition on Misuse of Testing Offers: The Company may, from time to time, implement internal testing offers or discounts for the sole purpose of testing the Platform's functionalities. These testing offers are strictly for internal use and are not intended for public consumption. Any attempt by a user to unlawfully guess, exploit, or gain unauthorized access to such testing offers, including but not limited to using third-party software, scripts, or any other unauthorized means to discover or apply these offers, shall be deemed a breach of these Terms and Conditions and may constitute an act of cybercrime or hacking under applicable Indian laws, including the Information Technology Act, 2000. In such an event, any payment made or transaction completed under the influence of such unauthorized access or exploitation shall be immediately forfeited, and the user shall bear the entire loss without any recourse or refund from Izna Wellness Pvt. Ltd. The Company reserves the right to initiate appropriate legal action against any user found engaging in such prohibited activities.
7. SHIPPING, DELIVERY, AND RISK OF LOSS
7.1. Title and risk of loss for all Products ordered by you shall pass on to you upon the Company's shipment to the shipping carrier.
7.2. For any claims related to damaged, defective, incorrect, or missing products, the submission of a complete, unedited, and continuous unboxing video is a mandatory prerequisite, as detailed in our Return and Refund Policy. Failure to provide a valid unboxing video will result in the absolute rejection of your claim.
7.3. For international shipments, you, the customer, are solely responsible for any and all customs duties, taxes, levies, or other charges imposed by the destination country.
7A. WARRANTY AND GUARANTEE
7A.1. Limited Scope of Warranty: Any warranty or guarantee applicable to a Product sold on the Platform shall be strictly limited to the express written warranty or guarantee provided by Izna Wellness Pvt. Ltd. or as explicitly stated on the Product's description page on the Platform. The terms, conditions, duration, and claim procedure for any such warranty shall be as specified in the documentation accompanying the Product (such as a warranty card) or as explicitly stated on the Product's description page on the Platform.
7A.2. No Additional Warranties by the Company: Unless otherwise specified in writing on the Product's description page or accompanying documentation, Izna Wellness Pvt. Ltd. does not provide any separate or additional warranty or guarantee concerning the quality, durability, fitness for a particular purpose, performance, or longevity of the Products. If a Product description on the Platform does not explicitly state the existence of a warranty or guarantee, it shall be conclusively presumed that no such warranty or guarantee is provided for that specific Product. All Products are sold on an "AS IS" basis, subject only to the warranties provided by Izna Wellness Pvt. Ltd., if any.
7A.3. Natural Product Variations: You acknowledge that many Products, particularly natural crystals and stones, are unique and may have natural variations, inclusions, fissures, or differences in colour, size, shape, and texture. Such natural characteristics are not considered defects and are not covered by any warranty.
7A.4. Conditions Voiding Warranty: To the extent permitted by law, any applicable warranty shall be deemed void if: a) The Product has been damaged due to misuse, neglect, accident, improper handling, or storage after delivery. b) The Product has been altered, modified, or repaired by any unauthorized person. c) The defect arises from normal wear and tear. d) The Product has been used for a purpose for which it was not intended or contrary to the provided instructions.
7A.5. Claim Procedure: To make a warranty claim, you must contact Izna Wellness Pvt. Ltd. directly through the customer service channels specified on the Platform. You must provide a valid proof of purchase, such as the original invoice from CrysTell Hub. Izna Wellness Pvt. Ltd. will assess the claim based on the terms of the applicable warranty. The Company's decision on the validity of the claim shall be final.
8. RETURNS, REFUNDS, AND CANCELLATIONS
All returns, refunds, exchanges, and cancellations are strictly governed by our Return and Refund Policy, which is available on the Platform. By placing an order, you confirm that you have read, understood, and agreed to the terms of the said policy. Please note that Products that are customized, personalized, or spiritually energized for the customer, and all services rendered, are considered final sale and are strictly non-refundable and non-exchangeable.
9. INTELLECTUAL PROPERTY RIGHTS
9.1. The Company, its suppliers, and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on this Platform. Access to this Platform does not confer and shall not be considered as conferring upon anyone any license under any of the Company's or any third party's intellectual property rights.
9.2. The “CrysTell Hub” name and logo and all related product and service names, design marks, and slogans are the trademarks or service marks of Izna Wellness Pvt. Ltd. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Platform.
9.3. By submitting any content to the Platform (including but not limited to reviews, comments, testimonials, or suggestions), you grant the Company a perpetual, irrevocable, non-exclusive, royalty-free, fully sub-licensable, and worldwide right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
10. THIRD-PARTY LINKS
The Platform may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of the Company, and the Company is not responsible for the contents of any Linked Site. The Company is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the Company.
11. COOKIES AND SIMILAR TECHNOLOGIES
a) Use of Cookies: To enhance your experience, operate our services, and for security and analytics, our Platform uses cookies, web beacons, pixels, and other similar tracking technologies. A cookie is a small text file that is stored on your device when you visit a website.
b) Types of Cookies We Use: i. Strictly Necessary Cookies: These are essential for the Platform to function correctly. They enable core functionalities such as user login, maintaining your session, managing your shopping cart, and processing payments. These cookies do not require your consent. ii. Functional Cookies: These cookies allow the Platform to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features. iii. Performance and Analytics Cookies: These cookies collect information about how you use our Platform, such as which pages you visit most often and if you receive error messages. This data is aggregated and anonymous and helps us to improve how our Platform works. iv. Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
c) Consent: In compliance with the Digital Personal Data Protection Act, 2023, and other applicable laws, we will obtain your free, specific, informed, and unambiguous consent before placing any non-essential cookies (such as those for advertising and certain analytics) on your device. You will be presented with a clear notice and choice via our cookie management tool upon your first visit to the Platform.
d) Managing Your Preferences: You have the right to accept, reject, or manage your cookie preferences at any time. You can withdraw or change your consent through the cookie management tool or banner available on our Platform. Please note that disabling or rejecting certain cookies, particularly strictly necessary cookies, may impact the functionality and your ability to use certain features of the Platform.
e) Third-Party Cookies: We may also use third-party service providers, such as analytics or advertising partners, who may set their own cookies on your device when you visit our Platform. The use of these cookies is governed by the respective privacy policies of these third parties, and Izna Wellness Pvt. Ltd. does not have control over or liability for their practices.
12. PRIVACY AND DATA PROTECTION
Your privacy is of utmost importance to us. All personal data and information provided by you shall be collected, stored, processed, and used in accordance with our Privacy Policy and Data Protection Declaration. By using the Platform, you consent to such processing and you warrant that all data provided by you is accurate.
13. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
12.1. THE PLATFORM AND ALL PRODUCTS, SERVICES, INFORMATION, CONTENT, AND MATERIALS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PLATFORM ARE PROVIDED BY THE COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, EXCEPT AS OTHERWISE SPECIFIED IN WRITING.
12.2. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM, ITS SERVERS, OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
12.3. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE PRODUCTS OR SERVICES; (B) UNAUTHORIZED ACCESS TO OR ALTERATION OF THE USER'S TRANSMISSIONS OR DATA; (C) ANY OTHER MATTER RELATING TO THE SERVICES; INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE PLATFORM OR SERVICE.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this Platform, your breach of these Terms, or your infringement of any intellectual property or other right of any person or entity.
15. TERMINATION
The Company may suspend or terminate your use of the Platform or any service if it believes, in its sole and absolute discretion, that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically. Notwithstanding any other provisions of these Terms, any such termination shall not cancel your obligation to pay for the Product already ordered from the Platform or affect any liability that may have arisen under these Terms.
16. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles. Any disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the competent courts at Haryana, India.
17. MISCELLANEOUS
17.1. Severability: If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
17.2. Act of Disparage: You undertake that you shall not disparage or defame the Company, its brand, its reputation, or its management in any manner whatsoever. Any such act shall be considered a material breach of these Terms and shall make you liable for civil and/or criminal proceedings in accordance with applicable law.
17.3. Force Majeure: The Company shall not be held liable for any delay or failure in performance of any part of this agreement from any cause beyond our control and without our fault or negligence, such as acts of God, acts of civil or military authority, current laws and regulations and changes thereto, embargoes, epidemics, pandemics, war, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents, floods, strikes, power blackouts, or other major catastrophes.
17.4. Grievance Officer: In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided in our Privacy Policy.
17.5. Contact Information: For any queries regarding these Terms, you may contact us at: Izna Wellness Pvt. Ltd. (for CrysTell Hub)Email: orders@crystellhub.com Mobile: +91 8800006786