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Privacy Policy

This Privacy Policy (“Policy”) is published in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Policy outlines how Izna Wellness Pvt Ltd, operating under the brand name CrysTell Hub (hereinafter referred to as “the Company”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects your personal information when you access our website www.crystellhub.com (the “Website”), purchase our products, or use our services (collectively, the “Services”).

We are committed to maintaining the highest standards of data security and customer privacy. Please review this Policy carefully to understand our information practices. This Policy may be amended at any time without prior notice; we recommend reviewing it periodically to stay informed of any changes.
By accessing our Website or utilizing our Services, you agree to the terms set forth in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our Website or Services. Your continued use of the Website or Services constitutes your explicit consent to the collection and use of your personal information as described herein. This Privacy Policy forms part of and is subject to our Terms of Use.

Regarding our compliance with Digital Personal Data Protection, please review our DATA PROTECTION DECLARATION

1. COLLECTION OF PERSONALLY IDENTIFIABLE AND OTHER INFORMATION

When you use our Website, we may collect and store the personal information you voluntarily provide to us. Our primary objective in collecting this information is to deliver a safe, efficient, and personalized experience to our users. This enables us to provide services and features that best address your needs and enhance your interaction with our Website.

In most cases, you may browse the Website without revealing personal details. However, once you submit personal information, you forfeit anonymity. Mandatory and optional fields are clearly identified, and you may choose not to provide certain information by opting out of specific services or features.
We may collect the following types of information:

a) Information Provided Directly by You, which may include:

  • Contact & Account Details: Name, postal address, billing address, shipping address, phone number, email address, username, and password.
  • Financial Information: Credit or debit card details, account numbers, payment card information, and other payment details processed via third-party payment gateways.
  • Transaction Information: Details regarding purchased products or services, order history, items viewed, items added to cart or wishlist, returns, exchanges, and cancellations.
  • Communications: Content you provide to customer support or feedback through emails, correspondence, or online forums.

b) Information Collected Automatically:

  • Device and Usage Information: Referring and destination URLs, browser details, IP address, device identifiers, and interactions with our Services.
  • Location Information: Location and device data may be collected when accessing the Website from a smart device, subject to your device settings for location services.
  • Cookies and Similar Technologies: We use cookies and similar tools to analyze website usage, improve functionalities, measure promotional effectiveness, and enhance security. Cookies are small files stored on your device to aid us in providing our services.

2. USE OF YOUR INFORMATION / DEMOGRAPHIC / PROFILE DATA

Your personal information is utilized to facilitate the Services you request, enhance your experience, and improve our offerings. If we use your information for marketing, you will have the opportunity to opt-out.

Specific purposes may include:

a) Providing and Improving Services: Processing payments, fulfilling orders, account management, shipping, returns and exchanges, and ongoing enhancement of our products and services.

b) Marketing and Advertising: Sending promotional communication via email, SMS, postal mail, and displaying relevant advertisements.

c) Security and Fraud Prevention: Resolving disputes, addressing technical issues, ensuring user safety, and mitigating risks of fraud or criminal activity.

d) Customer Communication: Offering support, responding to inquiries, and maintaining our business relationship with you.

e) Legal Compliance: Adhering to applicable laws, responding to legal requests, and enforcing our Terms of Use and relevant policies.

f) Research and Analytics: Utilizing anonymized and aggregated data for internal research, statistical analysis, and understanding user behaviors to improve our Services.

3. SHARING OF PERSONAL INFORMATION

We do not engage in the sale of our customers’ personal information. We may share information under the following circumstances:

a) With Corporate Entities and Affiliates: To assist in the prevention of identity theft, fraud, or other illegal activities; link related accounts; or enable jointly provided services requested by you.

b) With Third-Party Service Providers: Engaging third-party vendors (including, but not limited to, e-commerce platforms, payment processors, logistics partners, and customer service providers) to perform designated functions, with access limited strictly to what is necessary.

c) For Legal and Law Enforcement Purposes: In response to legal requirements such as subpoenas or court orders, or where authorized by law to protect the rights of users, the public, or enforce our Terms and Policies.

d) Business Transactions: In the event of mergers, acquisitions, reorganizations, or sales, your personal information may be transferred to another entity.

4. COOKIES

While the use of cookies is not mandatory for visiting the Website, certain features and functions (including order processing) may require cookies to be enabled. Cookies are text files that uniquely identify your device, stored via your browser. They may be used to recognize your IP address and streamline your interaction with the Website. Disabling cookies may limit website functionality. Our cookies do not collect personal or sensitive information and are virus-free.

5. DISCLAIMER OF GUARANTEE AND OUTCOME

You acknowledge and accept that CrysTell Hub’s products (including, but not limited to, crystals and sprays) and services (such as coaching and healing sessions) are provided solely for spiritual, educational, and personal wellness purposes.

a) No Guaranteed Results: The Company makes no representations, warranties, or guarantees, either express or implied, regarding the efficacy or outcomes of its products or services. Results may vary between individuals.

b) Not a Substitute for Professional Advice: Content, products, or services provided via the Website are not a substitute for professional medical, psychological, legal, or financial advice, diagnosis, or treatment. Please consult an appropriate professional with any such concerns.

c) Limitation of Liability: By purchasing our products or availing our services, you do so at your own discretion and risk. Izna Wellness Pvt Ltd, its directors, employees, and affiliates are not liable for any direct or indirect claims, damages, or losses arising from use of the products or services.

6. SECURITY PRECAUTIONS

We maintain robust security measures to prevent the loss, misuse, or alteration of information under our control. Secure servers are used for account changes and access. Despite our stringent protocols, no electronic transmission or storage is completely secure, and absolute security cannot be guaranteed. Users are responsible for safeguarding their account credentials and devices from unauthorized access.

7. YOUR RIGHTS AND CHOICES / OPT-OUT

Users may opt-out of non-essential (promotional and marketing) communications from us and our partners after account registration. To unsubscribe from all communication and newsletters, please contact us at orders@crystellhub.com.

You may also have rights to access, correct, or delete your personal information by contacting our Grievance Officer. We may request identity verification before fulfilling such requests.

8. ADVERTISEMENTS AND THIRD-PARTY PROCESSING

CrysTell Hub, operated by Izna Wellness Pvt. Ltd. ("we", "us", "our"), collaborates with third-party advertising networks, analytics providers, and other technology partners to serve advertisements on our website and to analyse the performance of our marketing campaigns.

These third-party companies may collect and process your personal data when you interact with our website. The data processed may include, but is not limited to, your IP address, device identifiers, browser type and settings, operating system, cookie data, pages visited, time spent on pages, and your inferred geographic location. This information is processed for the purposes of delivering relevant and personalised advertising, measuring ad effectiveness, preventing fraud, and for analytics.

We do not share personal data that directly identifies you, such as your name, email address, or telephone number, with these third parties for their independent advertising purposes without your explicit and affirmative consent. The processing of your personal data by these third parties is governed by their respective privacy policies, and we encourage you to review them.

In compliance with the Digital Personal Data Protection Act, 2023, we will obtain your free, specific, informed, unconditional, and unambiguous consent before placing any non-essential cookies on your device or processing your personal data for targeted advertising. You shall have the right to manage your preferences and withdraw your consent at any time through the cookie management tool available on our website. Please be advised that withdrawing consent will not affect the lawfulness of any processing conducted prior to your withdrawal.

9. INTELLECTUAL PROPERTY AND COPYRIGHT

All content, materials, features, and functionality available on the CrysTell Hub website, including but not limited to text, graphics, images, photographs, videos, audio clips, software, designs, layouts, user interfaces, logos, trademarks, service marks, trade names, and all products and services offered (collectively, "Website Content"), are the exclusive intellectual property of Izna Wellness Pvt. Ltd. or its licensors. This Website Content is protected by the Copyright Act, 1957, the Trademarks Act, 1999, and other applicable intellectual property laws of India and international conventions. All rights are expressly reserved.

The Brand CrysTell Hub name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Izna Wellness Pvt. Ltd. or its affiliates or licensors. You must not use such marks without the prior written permission of Izna Wellness Pvt. Ltd. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website Content for your personal, non-commercial, and informational purposes only, subject to these terms. This license does not permit you to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Website Content, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

Any unauthorized use, reproduction, distribution, modification, public display, or creation of derivative works from the Website Content, in whole or in part, for any commercial or non-commercial purpose, is strictly prohibited without the prior express written permission of Izna Wellness Pvt. Ltd. Infringement of our intellectual property rights may lead to civil and criminal proceedings, including claims for damages, injunctions, and legal costs.

10. LINKS TO OTHER SITES

Our Website may contain links to external websites that collect personal information independently. We are not responsible for the privacy practices or content of these third-party websites.

11. MINORS

The Website is intended only for individuals who can legally enter into binding contracts under the Indian Contract Act, 1872. We do not knowingly solicit or collect information from minors under the age of 18. Persons under 18 may use the Website only under parental or guardian supervision.

12. YOUR CONSENT

By using this Website and/or providing your information, you provide your express and unconditional consent to the collection, use, storage, disclosure, and processing of your information (including sensitive data) in accordance with this Privacy Policy. If you submit information relating to others, you represent that you have authorization to do so and permit its use as specified herein.

You understand and accept that this Policy may be updated from time to time; continued use of the Website or submission of information signifies acceptance of any amendments.

13. GOVERNING LAW AND JURISDICTION

This Privacy Policy and your use of the Website are governed by and construed in accordance with the laws of India. Any disputes or proceedings arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Haryana, India.

14. POLICY UPDATES AND MODIFICATIONS

Our business and the legal landscape are constantly evolving. Consequently, we reserve the right to amend, modify, or update this Privacy Policy at any time to reflect changes in our business practices, service offerings, or applicable laws and regulations.

Any updates to this Privacy Policy will be posted on this page. We encourage you to periodically review this page to stay informed about our privacy practices.
Your continued use of the website after non-material changes have been posted will constitute your acceptance of the revised policy.

15. GRIEVANCE OFFICER

In accordance with the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer for any privacy-related concerns, to exercise your rights as a Data Principal, or to report any grievances.

Name of Grievance Officer: Mr Gaurav Sharma
Designation: Director
Izna Wellness Pvt Ltd Address: 127 Qutub Plaza DLF Phase 1 Gurugram – 122002
Email: gaurav11.sharma@gatewayofhealing.com
Phone: +91 88000 06786

For any queries or concerns regarding this Privacy Policy, please contact our Grievance Officer.