Legal Notice

This Legal Notice (“Notice”) constitutes a legally binding agreement and governs the access to and use of the website www.crystellhub.com, its associated mobile applications, social media platforms, and any other authorised sales channels (collectively, the “Platform”), which is owned and operated by Izna Wellness Pvt. Ltd., a company duly incorporated under the laws of India (“Company”, “we”, “us”, or “our”).

By accessing, browsing, or otherwise using the Platform or purchasing any products or availing any services offered thereon, you, the user (“User”, “you”, “your”), hereby acknowledge that you have read, understood, and unconditionally agree to be bound by the terms and conditions stipulated in this Notice, which shall be read in conjunction with our Terms and Conditions, Privacy Policy, Shipping Policy, Return and Refund Policy, and Data Protection Declaration. These documents are incorporated herein by reference and collectively form a binding contract between you and the Company.

If you do not agree to any of the terms contained herein or in the aforementioned policies, you are advised to immediately cease and desist from accessing or using the Platform.
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1. STATUTORY INFORMATION & CORPORATE IDENTITY

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and rules made thereunder, the following details are provided for your reference:

2. GRIEVANCE REDRESSAL MECHANISM

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection Act, 2019, the details of the Grievance Officer are as follows:

Any User having a grievance shall submit the same in writing or through electronic means, providing their full name, contact details, a comprehensive statement of the grievance, and the specific relief sought. The Grievance Officer shall acknowledge the complaint within forty-eight (48) hours and shall dispose of such complaint within a period of one (1) month from the date of its receipt.

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3. INTELLECTUAL PROPERTY RIGHTS

All content present on the Platform, including but not limited to, the brand name “CrysTell Hub”, logos, trademarks, service marks, trade names, text, graphics, images, photographs, videos, audio clips, software, designs, layouts, user interfaces, and the compilation and arrangement thereof (“Content”), is the exclusive intellectual property of Izna Wellness Pvt. Ltd. or its licensors, and is rigorously protected by the Copyright Act, 1957, the Trademarks Act, 1999, and other applicable intellectual property laws of India and international conventions.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for personal, non-commercial purposes only. Any unauthorized use, reproduction, distribution, modification, public display, creation of derivative works, or transmission of the Content for any commercial or non-commercial purpose without the prior express written permission of the Company is strictly prohibited and constitutes a violation of our intellectual property rights.

Furthermore, you are expressly forbidden from using the Company’s trademarks or trade names in any manner, including in domain names, social media handles, metadata, or as advertising keywords, that is likely to cause confusion among consumers or that disparages or discredits the Company. The Company reserves the right to pursue all available legal remedies, including civil and criminal proceedings, against any infringement of its intellectual property rights.

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4. USER CONDUCT AND ACCEPTABLE USE OF THE PLATFORM

By using this Platform, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Platform. Prohibited behaviour includes, but is not limited to:

a) Engaging in any activity that is defamatory, abusive, harassing, threatening, or otherwise violative of the legal rights of others. b) Publishing, posting, or disseminating any inappropriate, profane, infringing, obscene, indecent, or unlawful material or information. c) Uploading or distributing files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another's computer. d) Attempting to gain unauthorized access to any portion of the Platform, any other systems or networks connected to the Platform, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means. e) Conducting data scraping, reverse engineering, or using any automated device, program, algorithm, or methodology to access, acquire, copy, or monitor any portion of the Platform or its Content. f) Submitting false or misleading information, creating fraudulent accounts, or engaging in any activity that constitutes fraud.

The Company reserves the absolute right to investigate any suspected violation of these terms and to take any lawful action it deems appropriate, including but not limited to, suspending or terminating your access to the Platform and reporting such conduct to law enforcement authorities.
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5. SPIRITUAL AND WELLNESS PRODUCTS DISCLAIMER

All products, including but not limited to crystals and healing items, and all services, including consultations and workshops, offered on the Platform are intended solely for spiritual, educational, and personal wellness purposes.

You hereby acknowledge and agree that:

a) No Guaranteed Outcomes: The Company makes no representations, warranties, or guarantees, express or implied, as to the efficacy, outcomes, or results of using any product or service. Any testimonials or user experiences shared on the Platform represent individual results and do not constitute a guarantee of similar outcomes for others.

b) Not a Substitute for Professional Advice: The information, products, and services provided on the Platform are not intended to be, and shall not be construed as, a substitute for professional medical, psychological, legal, or financial advice, diagnosis, or treatment. You must consult a qualified professional for any health, legal, or financial concerns.

c) Assumption of Risk: You assume full and sole responsibility for your use of any products or services purchased from the Platform and for any decisions made or actions taken in reliance thereon. The Company shall not be held liable for any user's misinterpretation or misuse of the products or information provided.
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6. LIMITATION OF LIABILITY AND INDEMNIFICATION

To the fullest extent permissible by applicable law, Izna Wellness Pvt. Ltd., its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from (i) the use or the inability to use the Platform or its products/services; (ii) unauthorized access to or alteration of your transmissions or data; or (iii) any other matter relating to the service.

In no event shall the total aggregate liability of the Company to you for all damages, losses, and causes of action arising out of or relating to your use of the Platform or purchase of products exceed the amount paid by you, if any, for purchasing such products or services from the Platform.

You agree to indemnify, defend, and hold harmless Izna Wellness Pvt. Ltd., its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with (i) your access to or use of the Platform; (ii) your violation of this Notice or any other applicable policies; (iii) your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right.
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7. GOVERNING LAW AND JURISDICTION

This Notice, and all transactions, communications, and disputes arising hereunder or in connection with the use of the Platform, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any legal action, suit, or proceeding arising out of, or related to, this Notice or the use of the Platform shall be instituted exclusively in the competent courts located in Haryana, India. You hereby waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

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8. ELECTRONIC COMMUNICATIONS

When you use the Platform or send emails or other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records. You consent to receive communications from us electronically, such as emails, SMS, phone calls, or notices and messages on this Platform. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

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9. EXTERNAL LINKS AND THIRD-PARTY CONTENT

The Platform may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of the Company, and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. The Company is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. The inclusion of any link does not imply endorsement by the Company of the Linked Sites or any association with its operators.

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10. AMENDMENTS AND UPDATES

The Company reserves the unilateral and absolute right to amend, modify, or update this Legal Notice at any time without any prior notice. Any such amendments shall be effective immediately upon posting on the Platform. It is your sole responsibility to review this Notice periodically for updates. Your continued use of the Platform following the posting of changes will mean that you accept and agree to the revisions.